How Telephone Communications Spell the Growth of Starting Up ...

With all the modern gadgets and mobile devices emerging in the market today, it seems that the old telephone may grow obsolete. As a matter of fact, communications experts predict that, by 2015, the exchange of messages through telephone will go down by five percent. Despite faster and more effective means of communication in existence, the telephone still holds certain benefits especially for small businesses struggling their way in the growing impersonal world.

Firms today have a laundry list of options when it comes to digital communication. They can send an e-mail to their clients, text messages to their employees, and use social media devices to simplify workflow and to interact with potential customers. Nevertheless, it seems that nothing can be more operative than making standard telephone calls.

For one, talking over the telephone is more personal and instant; thus, customers can be given quick responses and feel that their concerns are valued.

According to several studies, personal calls also make major first impressions that can help businesses starting up. Since research revealed that roughly 75 percent of first-time callers contact other firms when not connected to a live person, creating a direct and actual phone system that can attend to clients is a necessity.

Business experts recommend enlisting the aid of a live virtual receptionist. Making and receiving calls on the company?s behalf, the virtual receptionist can be an important asset for budding businesses. Firms can put more time, money, and effort to focus on the other aspects of trade and industry while live receptionists work on the actual communication processes.

Having a live receptionist as an assistant can grant businesses with the efficiency of telephone communications.

The right tone and choice of words can be expressed well; thus, avoiding the firm?s messages to be misread and the improper impression of using emoticons. Customers will never think that small enterprises cannot provide the goods and services they need.

Indubitably, a skilled live virtual receptionist also grants small businesses the benefit of security and confidentiality involving information. Exchange of messages done via telephone calls are protected and strictly between the receptionist and the customer. Crucial issues and concerns within the company can be put at risk when relayed through e-mail and text. The risk of having other people read those details will always be present and the strategic plans of small-time businesses can be curtailed without the service providing a secure channel.

Source: http://business.ezinemark.com/how-telephone-communications-spell-the-growth-of-starting-up-businesses-7d343eea2b47.html

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